Frequently Asked Questions
What are Moxie’s AI tools?
Moxie tools are AI-powered research-writing tools specifically created to guide research writers through the arduous process of designing, drafting, and revising research texts. Our tools are specifically designed to meet the needs of research writers (though we have fun making tools for a wide variety of disciplines).
What are the benefits of Moxie’s AI tools? Why use them?
Moxie’s tools are cost-effective, available when you need them, and provide support and coaching (as opposed to just feedback). In a nutshell, these tools help you learn and grow into a research writer.
Why Moxie instead of ChatGPT?
Moxie gives you access to multiple AI models, including GPT-4 Turbo, Claude-3, Perplexity, and Gemini. Each of them works best in different scenarios. A single subscription to one of these premium AI models cost roughly $20/month. Using Moxie gives you access to all of them, plus multiple pre-prompted tools, saving you $80/month.
Will Moxie’s tools write for me?
No. Our tools will guide you, provide feedback, and offer helpful suggestions, but they will not generate a research paper for you. We engineered our tools to help you foster the critical knowledge and skills needed to grow into the research writer you are meant to be (or if you are faculty, consider our tools a way to assist you as you help your students grow in their research writing).
I am a faculty member. How can I use Moxie’s Tools?
Faculty members, we got you! Moxie’s tools are here to assist you in several ways.
Your students can receive multiple rounds of feedback early in their process so that they can improve their writing
You can embed tools into your course material utilizing our Tools to Skills map. Contact Moxie for further guidance.
You can model tool usage and encourage transparency and ethical AI use
Contact us at hello@moxielearn.ai. to discuss how you can embed Co-pilots into dissertation introductory chapters, literature reviews, and methods.
Use Moxie to increase access to writing support. Students can’t make it to the writing center? Bring the writing center to them.
Use our tools to create a common language around the language of research writing; engage in critical discourse around tool use.
Do you offer one-on-one support?
No, we do not offer one-on-one support, but we do offer weekly interactive group sessions, as described below:
Weekly Professional Development “Insight Sessions”, where we do AI literacy training, discuss best practices, troubleshoot issues, demo new tools, and explore new advancements in AI. Scheduled every Wednesday at 2:00 PM Eastern on Zoom.
Weekly Group Coaching Sessions, where users receive guidance on academic topics such as how to develop a research problem statement, reverse outline a literature review, and select an appropriate research design. These sessions also provide support in applying AI tools to their academic tasks and projects.
Members are invited to participate in our asynchronous Slack Community of Practice.
Our sister companies, Dissertation by Design and The Dissertation Coach, offer one-on-one support. Dissertation by Design supports students enrolled in professional doctorate programs. The Dissertation Coach provides comprehensive academic coaching and support services tailored specifically for traditional doctoral degree students, such as those pursuing PhDs across various disciplines.
What if a tool is malfunctioning?
If a tool seems stuck, try these two troubleshooting steps:
Click the refresh button
Try it in a different browser
If neither of those works, please verify the status of ChatGPT.
If ChatGPT is functional and you have tried all of the above, don't hesitate to get in touch with us at hello@moxielearn.ai.
How can I save my chat history?
Your interactions with Moxie’s tools are saved locally in your web browser's storage. This means that the chat history is stored directly on your device (computer, phone, etc.) and not on our servers. The benefit of this approach is that your private conversations remain entirely under your control and are not transmitted or stored by us.
However, it also means that your chat history will only persist if you keep using the same browser and device and do not clear your browser data. If you clear your browser's cache, cookies, and storage data or switch to a different device, your previous chat histories will be lost.
So, we recommend not clearing your browser data frequently for maximum availability of your chat logs if you want to retain access to your past conversations with the AI. But you can also manually export (copy/paste) and back up your chat logs if you wish to keep them long-term.
Can anyone see my chats?
No, your chats are private to you and are saved only in your account. Neither Moxie nor any of the AI companies have access to your information, data, chats, or text.
Which LLM are your tools built upon?
At Moxie, we select the best available generative AI models to suit our academic objectives without being tied to a specific model or provider. Currently, our suite of tools integrates the latest versions from OpenAI (GPT-4 Turbo), Anthropic (Claude-3). We also provide access to two applications with access to the internet: Perplexity, and Gemini.
These platforms have been carefully chosen for their robust performance and suitability for academic research and educational purposes. We continuously assess and update our tools to ensure they meet our high academic excellence and innovation standards.
Do I have to know prompt engineering to use Moxie’s tools?
No. We have already engineered Moxie’s tools to assist you with your academic research and writing needs. The beauty of Moxie is that you are using a very fine-tuned tool engineered by academics with a wealth of research and scholarly writing knowledge.
However, Moxie’s tools are ultimately chatbots, so you can ask them to help you in ways that go beyond whatever they are designed to do. For example, if you're using the Purpose Statement, Research Question, and Hypothesis Reviewer Tool, you can use it whether you have those items drafted or not. So, if a tool asks you for a statement, or RQs, or hypothesis, and you don't have that yet, you can say, "Help me write it" or "Coach me through that process," and the bot will guide you through the process of designing that specific aspect of your study. Or, you can ask ANY of the tools, "What are all the things you can help me with?" and they will give you ideas. They're quite smart. ;-)
We discuss these things (and more!) in our weekly Professional Development Insight Sessions and our Group Coaching Sessions, both available FREE for members.
Do your tools work in languages other than English?
Yes, our tools can converse in multiple languages beyond English. The specific language capabilities depend on our underlying AI models, such as GPT-4, Claude, and Gemini. These models have been trained in diverse languages, allowing our tools to understand and communicate in various tongues.
However, it's important to note that language proficiency and performance may vary across different languages. Depending on the training data and model architecture, some languages may have more comprehensive support than others.
Why am I getting an insufficient credit limit message?
You are receiving this message because you have exceeded your token limit.
Tokens are the “currency” of processing time and computational power.
We implement token limits for financial and environmental reasons. Providing unlimited tokens is costly and resource-intensive, so we aim to offer a reasonable allowance while being mindful of our environmental impact.
Your membership includes a set allowance of tokens (input and output messages) for interacting with the AI chatbot. The number of tokens you can use depends on your membership type.
Free members have a reduced token allowance to ensure a fair distribution of resources across all users.
Paid membership tiers offer higher token allowances, providing more opportunities for extended conversations and interactions with the AI chatbot.
Once you have exceeded your token allowance for the billing cycle, you can no longer interact with that particular chatbot until your next billing cycle begins. This approach allows us to manage costs effectively while providing a reasonable usage allowance to all members.
What if I’m a free member and get an “insufficient credit limit” notification?
As a free member, you have a limited number of tokens available. This is because we cover the costs of those tokens for free accounts, as the trial allows you to explore our tools before deciding on a paid subscription. The free token allotment is designed to give you a taste of our services but may not be sufficient for extensive work due to the associated costs. If you are a free member and run out of tokens, we apologize for the inconvenience. You must upgrade to a paid membership, which has a significantly higher token allocation.
How can paid members avoid exceeding token credit limits?
There are two main strategies for reducing your token usage:
Start new threads regularly rather than continuing to build on old threads;
Copy/paste from rather than uploading entire files.
What if I need a human to help me with my research writing?
Our tools are excellent, but sometimes, you need another human coach to help you conceptualize and write your research. There are a few options:
Group Coaching sessions are held on Tuesdays at 2 p.m. Eastern and are included with your membership. We send an invitation a few hours prior with a Zoom link.
If you want regular 1-1 coaching support, book a complimentary consultation with our sister company, Dissertation by Design. Using a coach doesn’t mean you can’t use our tools, and the two services pair well, but sometimes you need another person to look you in the eye and say, “You got this. “
Do you offer refunds or exchanges?
At Moxie, we strive to provide high-quality products and services to our customers. However, we understand that occasionally, issues may arise that require a refund.
In general, we do not offer refunds, as the nature of our business as a technology company makes it logistically complex to undo transactions and reallocate resources. However, we will consider refund requests on a case-by-case basis under the following circumstances:
If a customer's order was billed incorrectly
If a system-wide outage or technical failure on our end completely prevents access
If significant defects or malfunctioning features in our software or services impede usage
If changes in laws or regulations render a product or service non-compliant or unusable in a customer's jurisdiction.
We acknowledge that exceptional circumstances may occur and will consider these situations with empathy and fairness toward our customers.
Customers should contact our support team within 14 days of the original purchase to request a refund. We will review each request individually and respond within five business days. Please note that refunds may take 7-10 business days to process.
Customers wishing to request a refund should provide their order number, the email address used to make the purchase, and a detailed explanation of the reason for the refund request to assist in expediting the process.
Refunds may not be offered if the product or service has been significantly utilized or any substantial content has been consumed or downloaded.
Customers will receive acknowledgment of their refund request within 48 hours and can expect a detailed response after the review.
We commit to maintaining transparency about the processing time and potential charges (if any) associated with processing a refund.
To ensure continuous improvement, we encourage customers to provide feedback on resolving their issues, which we will use to enhance our products and services.
We appreciate our customers' understanding that, as a technology company, the nature of our business requires a somewhat limited refund policy. Our priority is to deliver a great experience, and we will do our best to resolve any issues.
What about AI detection?
We encourage honesty and transparency about using our AI tools. We cannot guarantee they will evade detection tools, as even human writing can sometimes be flagged inaccurately. Our tools help revise your writing; they do not write for you. So, we advise acknowledging their use transparently. See our blog for proper citation guidance:
Is my data private?
Moxie does not store nor can others see your interactions with the tools. We use models with chat history and training turned off. Our privacy policy can be found on our website.
What if I need more support?
If you’d like to get support directly from a human, there are three options:
The fastest way to get support is to join our Slack community, where you can instantly ask and respond to other members. (coming mid-April 2024)
If you are a member, we provide ongoing support via our weekly Professional Development “Insight Sessions” and Group Coaching.
For a meeting with an academic coach, please get in touch with our sister company, Dissertation by Design, which provides one complimentary consultation to help you get started.
What’s the difference between a Professional Development (Insight) Session and Group Coaching?
Professional Development (Insight) Sessions are about improving your AI literacy, learning insights from recent research on AI in academia, and seeing demos of new tools. Group Coaching Sessions allow users to receive personalized guidance, feedback, and support in applying AI tools to their academic tasks and projects.